How can we help?
BUYER
Accounts & Registration
REGISTER AS A BUYER
• How to Register as a Buyer?
CHANGE INFORMATION
• How to Change Information in my Account?
FORGOT PASSWORD
• What to do if I forgot my Password?
FORGOT PASSWORD
• What to do if my account got deactivated?
Orders
BUY FROM SHOPPABLE
• How to buy from Shoppable?
CHANGE INFORMATION
• How can I track my Orders?
Payments
PAYMENT METHODS
• What are the payment methods supported by Shoppable?
ORDER PAYMENT
• What happens when I don’t immediately pay for my order?
ACCESS ORDER FOR PAYMENT
• How do I access my order so I can make a payment?
CASH ON DELIVERY
• Why is Cash Upon Delivery (COD) not acceptable as a payment option?
MANUAL BANK DEPOSIT
• How to make Manual Bank deposit payment?
CREDIT/DEBIT CARD PAYMENT
• How to make a credit card/debit card payment?
ONLINE BANKING PAYMENT
• How to make an online banking payment?
PAYMENT VIA MOBILE
• How to make a payment via mobile app?
PAY WITH GCASH/PAYMAYA
• How to Pay with GCAsh/ PayMaya Virtual Card?
CHANGEMENT PAYMENT METHOD
• Can I change my payment method?
Shipping and Delivery
DELIVERY PARTNER
• How to choose a Delivery Partner for my order shipment?
ETA OF ORDER
• When is the Estimated Time of Arrival (ETA) of my order?
DELIVERY PARTNERS OF SHOPPABLE
• Who are the Delivery Partners of Shoppable?
ARRANGE AN ORDER
• How can I arrange an order pick up/drop off?
ORDER NOT RECIEVED YET
• What should I do if I haven’t received my order yet?
ORDER LOST OR FAILED TO DELIVER
• What to do if my order is lost or fails to be delivered?
Cancellation, Returns, and Refunds
RETURN AN ITEM
• How can a Buyer return an item or request for a replacement?
ORDER CANCELLATION
• When and how can a Buyer cancel an order?
Disputes and Refunds
BUYER DISPUTE
• How can a Buyer raise a dispute to Shoppable?
EVIDENCE FOR RETURN / REFUND
• What are the documents needed as evidence for my return/refund request?
Topics
Looking for help? Select the articles below and see how we can help you.
Customer Service
FAQs
Terms & Conditions
Privacy Policy
Shipping Policy
Return And Funds
Warranty
