Where can I view my orders in the Seller Center?

You can view your order in the Seller Center. Login to your Account in Shoppable Business and go to the Manage Order and you can view the Orders in your Store.

• Here are the types of order status:
  • All – Where sellers can see the full list of orders placed under their store,  regardless of the status.
  • Pending – List of orders which are placed, which are waiting for payment or orders that are not yet prepared by the seller. 
  • Verifying Payment – the accounting team will verify first your payment before we change the status into Payment Received.
  • Payment Received – when the customer paid their orders, Shoppable Team will update the status into “payment received”. For check payments, manually changed into this status by Admin if payment has been received but not yet verified
  • Payment Failed – unsuccessful payments that are considered as Pending orders.
  • Paid – these are all paid orders that Sellers should prepare the order to be packed.
  • Preparing to Pack – all orders that are preparing to pack by the Seller
  • Ready for Pick-up – all orders that are ready for pick up from the Seller under Ship by Shoppable
  • Ready to Ship – if the Seller is done preparing the item, they will generate the  tracking number and upload it to the system. For Shipped by Shoppable shipping method, this is updated manually by Admin. For other shipping methods, this is auto updated once the waybill has been printed.
  • In Transit – Order has been picked-up by the Courier and in transit to the customer. For Shipped by Shoppable shipping method, this is updated manually by Admin. for other shipping methods, this is auto updated from courier.
  • Delivery failed – the courier tried to deliver a parcel to a customer, but the delivery was not successful.
  • Delivered – item was successfully delivered to the customer. For Shipped by Shoppable shipping method, this is updated manually by Admin. for other shipping methods, this is auto updated from courier
  • Complete – automatically done if: (a) buyer clicks on order received; or (b) automatically changed after 2 days of delivery date.
  • Return to Seller – for cases of failed delivery by courier or buyer refuses to accept package; Admin will have to manually coordinate booking of new shipping courier.
  • Canceled – this status was canceled either from Pending order or processed order. Can be done by Seller or Buyer based on policies
  • Declined – when the customer refuses to accept the parcel. Also cancelled status from a seller perspective; but we don’t actually use this so does not need to be given to external parties.