How to get a refund through Shoppable?

REFUNDS

The following are the refund types that will only be processed by Shoppable Philippines:

1. Refunds from canceled orders 
2. Refunds from returns
3. Refunds from failed deliveries

When will you get your refund?

Here are the time frames for our refund policy.  

All refunds shall be made via the original payment method and to the person who made the original payment,

Payment Method	Refund Method	Refund time
Credit Card	Credit Card	10-45 business  days
Debit Card	Debit Card	8-10 business days
E-Wallet	Gcash	8-10  business days
Cheque Payments/ OTC Payments	Bank Deposit	8-10 business days

We offer no guarantee of any nature for the timeliness of the refunds reaching your account. The processing of payment may take time and it is subject to the respective banks and/or payment provider internal processing timeline.

Note: If your original payment method’s account was closed, the refund sent by Shoppable won’t be processed. If this happens, we’ll contact you and you’ll have the option to update your payment method.